Effective Date: September 2026

AfroLamps respects your privacy and is committed to protecting the personal information you provide when visiting our website, purchasing our products, contacting us, or interacting with our services.This Privacy Policy explains how AfroLamps collects, uses, stores and protects personal information in accordance with applicable South African privacy and electronic communications laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).  

By using the AfroLamps website, you acknowledge that you have read and understood this Privacy Policy.

1. ABOUT AFROLAMPS

AfroLamps is a lighting brand inspired by African cultural expression.

Our products combine handcrafted wooden lamp bases with shades inspired by African colours, patterns, textiles and visual traditions.

For purposes of this Privacy Policy, “AfroLamps”, “we”, “us” or “our” refers to the entity operating the AfroLamps website and selling AfroLamps products.Business

name: AfroLamps
Website: www.afrolamps.co.za
Email: support@afrolamps.co.za
Physical address: Centurion
Telephone: 08284102222.

2. INFORMATION WE COLLECT

We only collect personal information that is reasonably necessary for the purposes for which it is collected.

Depending on how you interact with our website, we may collect the following information:

2.1 Information you provide when placing an order

When you purchase an AfroLamp, we may collect:

- Full name
- Delivery address
- Billing address
- Email address
- Telephone or mobile number
- Order details
- Product information
- Delivery instructions
- Information necessary to process your order

We use this information primarily to process, fulfil and deliver your order.

2.2 Information you provide when contacting us

If you contact AfroLamps through our contact form, email or other communication channels, we may collect:

- Your name
- Email address
- Telephone number, where provided
- The contents of your enquiry
- Any other information you voluntarily provide

This information allows us to respond to your enquiry and provide customer support.

2.3 Website and technical information

When you visit our website, certain technical information may be collected automatically, depending on the technologies and services implemented on the website.This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate time spent on pages
- Referring website
- Website interaction information
- Cookies and similar technologies

This information may be used to understand how visitors use our website, maintain website security and improve our website.

3. HOW WE USE YOUR INFORMATION

AfroLamps may use personal information for the following purposes:

Processing orders

To:
- Process purchases
- Confirm orders
- Communicate with customers about orders
- Arrange deliveryProvide order updates
- Process returns, refunds or exchanges
- Provide customer support

Customer communication

To respond to:

- Product enquiries
- Order enquiries
- Delivery enquiries
- Returns and refund enquiries
- General questions about AfroLamps

Website improvement

We may use website and technical information to:

- Understand how visitors use our website
- Improve website functionality
- Improve our products and services
- Identify technical problems
- Improve the customer experience

Security and fraud prevention

Information may also be used to:

- Protect the website
- Detect suspicious activity
- Prevent fraud
- Protect customers and AfroLamps

Legal and regulatory purposes

We may process and retain information where reasonably necessary to comply with legal, regulatory, accounting or other lawful obligations. 

4. PAYMENT INFORMATIONWhen you purchase products from AfroLamps, payments may be processed through a third-party payment service provider.

Payment provider: PayStack

Where payment processing is handled by a third party, AfroLamps does not intend to store complete payment card details on its own systems unless expressly stated otherwise.

Payment information may be processed directly by the relevant payment service provider in accordance with its own privacy and security policies.

We recommend that customers review the privacy policy of the relevant payment provider before completing a transaction. 

5. DELIVERY INFORMATION

To deliver your order, we may need to provide certain information to our delivery or courier service provider.

This may include:

- Customer name
- Delivery address
- Telephone number
- Order reference
- Delivery instructions

We only provide information reasonably necessary for the delivery of your order. 

6. SERVICE PROVIDERS

AfroLamps may use trusted third-party service providers to operate parts of our website and business.

These may include providers responsible for:

- Website hostingWebsite security
- Payment processing
- Order fulfilment
- Delivery and courier services
- Email servicesWebsite analytics
- Website maintenance
- Customer communication

Where third parties process information on our behalf, we take reasonable steps to ensure that personal information is handled appropriately and securely. 

7. MARKETING COMMUNICATIONS

AfroLamps may, where permitted by law and where appropriate consent or another lawful basis exists, send customers information about:

- New products
- New cultural collections
- Special offers
- Promotions
- AfroLamps news
- Future products and collections

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us at:

Email: support@afrolamps.co.za

We will not require you to continue receiving marketing communications simply because you have purchased a product from us. 

8. COOKIES

The AfroLamps website may use cookies and similar technologies.

Cookies are small files that may be stored on your device when you visit a website.

They may be used to:

- Keep the website functioning properly
- Remember certain preferences
- Understand website usage
- Improve website performance
- Analyse website traffic
- Support website security

Some cookies may be placed by third-party services used by AfroLamps.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the website. 

9. INFORMATION SECURITY

AfroLamps takes reasonable technical and organisational measures to protect personal information against:

- Loss
- Unauthorised access
- Unauthorised disclosure
- Unauthorised alteration
- Misuse
- Destruction

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You should therefore avoid sending unnecessary sensitive information through website contact forms or ordinary email. 

10. HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where retention is required or permitted by law.

For example, information relating to an order may need to be retained for:

- Customer service
- Returns and refunds
- Accounting and financial records
- Legal obligations
- Resolving disputes

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate. 

11. YOUR RIGHTS

Subject to applicable law, you may have the right to:

- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of information where legally applicable
- Object to certain processing of your personal information
- Withdraw consent where processing is based on consent
- Object to receiving direct marketing communications
- Request information regarding how your personal information is being processed
- Requests relating to personal information can be submitted to:

Email: info@afrolamps.co.za

We may need to verify your identity before processing certain requests. 

12. ACCURACY OF YOUR INFORMATION

We rely on the information provided by customers.

You are encouraged to ensure that information provided to AfroLamps is accurate, complete and up to date.

If your information changes, you may contact us to request that it be updated. 

13. THIRD-PARTY WEBSITES

The AfroLamps website may contain links to third-party websites or services.

These websites operate independently from AfroLamps and may have their own privacy policies.

AfroLamps is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information. 

14. CHILDREN’S PRIVACY

The AfroLamps website is intended for general consumers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can investigate and take appropriate steps. 

15. CROSS-BORDER INFORMATION

Some of our technology or service providers may process information outside South Africa.

Where personal information is transferred outside South Africa, AfroLamps will take reasonable steps to ensure that the transfer and processing are handled in accordance with applicable privacy laws.

POPIA specifically regulates the cross-border transfer of personal information.   

16. CHANGES TO THIS PRIVACY POLICY

AfroLamps may update this Privacy Policy from time to time to reflect:

- Changes to our business
- Changes to our website
- Changes to technology
- Changes to our service providers
- Changes to applicable laws or regulatory requirements

The updated Privacy Policy will be published on this page together with the date on which it was last updated. 

17. CONTACT US

If you have questions about this Privacy Policy or how AfroLamps handles personal information, please contact us.

AfroLamps

Email: support@afrolamps.co.za
Telephone: 0828410222 - WhatsApp

We will endeavour to respond to privacy-related enquiries within a reasonable period. 

18. COMPLAINTS

If you believe that your personal information has been handled in a manner that does not comply with applicable privacy legislation, you may first contact AfroLamps so that we can investigate the matter.

You may also contact the Information Regulator of South Africa, which is responsible for exercising certain powers and functions under POPIA.  
Information RegulatorWebsite:  https://inforegulator.org.za

19. Our Details Detail

What I need

Legal business name: Senaba Group T/A Afrolamps

Website: www.AfroLamps.co.za
Email: support@afrolapms.co.za
Address As we are building AfroLamps, We work from our garage at home… in Centurion.
Payment provider: PayStack